Shipping
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Yes. Online orders may be picked up at HALL St. Helena by selecting "pickup" during checkout. Some exclusions apply, including library wines, merchandise, and limited-production wines. If a wine you have purchased online is unavailable at the tasting room for pickup, we will contact you to arran...
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Each state abides by a different set of wine shipping rules and regulations such as the amount of wine that can be shipped. Some states even restrict wine shipments completely! While we would love to ship wine to everyone, due to compliance laws, we are unable to ship to the following states: AR,...
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Do I need to be present when my wine is delivered?
All alcohol shipments require an adult (21+) signature. We recommend shipping to a business address, or rerouting to a FedEx hold location if you will be unavailable. Sign up for FedEx Delivery Manager to manage your wine delivery. -
Once FedEx scans your order, we automatically send an email with tracking information and an estimated delivery date.
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Most Standard shipping orders arrive in less than 4 business days, often sooner depending on the destination. We utilize two fulfillment houses—one in Napa County and one outside Kansas City, MO—to reduce transit time. Priority shipping orders are delivered one day after FedEx picks them up (Mond...
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How much is shipping within the continental US?
Ground shipping: 1–3 bottles: $25 4 bottles: $28 5 bottles: $30 6+ bottles: $5 flat-rate Priority shipping: 1 bottle: $55 2 bottles: $60 3 bottles: $65 4 bottles: $70 5 bottles: $75 6–12 bottles: $35 (additional $20 for each case thereafter) -
Orders are shipped via FedEx.
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Return Policy Returns for Damaged, Flawed, or Incorrect Orders Due to the nature of your wine order, we are unable to issue refunds on shipments of alcohol, with the exception of wine that arrives damaged, flawed, or incorrect. Delivery Requirements An adult (21+) signature is required for all...
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Return Policy Returns for Damaged, Flawed, or Incorrect Orders Due to the nature of your wine order, we are unable to issue refunds on shipments of alcohol, with the exception of wine that arrives damaged, flawed, or incorrect. Delivery Requirements An adult (21+) signature is required for all...
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What happens if I miss the delivery?
FedEx will attempt delivery up to three times, after which the package is held at a local FedEx facility for 5 business days before returning to us. A $25 reshipment fee may apply to orders that are returned to us after not being picked up within the required timeframe. -
Most orders are shipped within 1-2 business days after processing. During extreme high or low temperatures, we may temporarily hold your order to protect it from damage in transit.
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Why is my shipment being held?
Depending on the season your wine may being held due to extreme temperatures that can damage wine. Shipments may be held in summer months due to high temperatures and in winter months due to freezing temperatures. We monitor temperatures at the destinations, hubs and across transit routes to dete...